Effective Date: 7 March 2026

At Fathom and Fury Cigars (“Fathom and Fury,” “we,” “us,” or “our”), we stand behind the products we sell, but due to the nature of premium cigars and customized items, our ability to accept returns is very limited. By placing an order with us, you agree to the terms below.

1. General Policy

• All sales are considered final except as expressly provided in this policy.
• We do not accept returns or exchanges for buyer’s remorse, preference changes, or if you simply decide you no longer want the product after receiving it.
• Shipping charges are non‑refundable unless we made an error with your order.

2. Cigars – No Returns

• Due to quality control, health, and regulatory reasons, we do not accept returns on cigars under any circumstances.
• Once you purchase cigars, they are yours, and we cannot take them back, even if the box or packaging has not been opened.
• This policy protects product integrity and ensures that every customer receives cigars that have been properly stored and handled.

If You Have Issues With Our Cigars

• If you believe there is a quality issue with cigars you received from us (such as damage during transit or a clear manufacturing defect), contact us within a reasonable time with your order number and photos.
• While we do not accept returns of cigars, we may, at our sole discretion and on a case‑by‑case basis, offer a store credit, partial refund, or replacement if there is a verified issue originating from our fulfillment or the manufacturer.
• We are not responsible for cigars that have been improperly stored after delivery (e.g., not kept in a humidor, exposure to extreme temperatures, or physical damage after receipt).

3. Print‑on‑Demand Products – No Returns

• Items produced print on demand (for example, certain apparel, posters, or branded merchandise made to order) are created specifically for you once your order is placed.
• All print‑on‑demand sales are final.
• We do not accept returns, exchanges, or order cancellations for print‑on‑demand products except in cases of:
  • Wrong item shipped.
  • Clear manufacturing or printing defect.
  • Damage in transit that is reported promptly with photos.
• If you receive a print‑on‑demand item that is incorrect or defective, you must contact us within [5–7] days of delivery with your order number and photographs of the issue so we can review and determine an appropriate resolution.

4. Laser‑Engraved and Customized Items

• Items that are laser engraved or otherwise customized (for example, lighters, ashtrays, or other accessories with custom names, logos, or messages) are made specifically for you.
• Any laser‑engraved or personalized item is non‑returnable and non‑refundable, regardless of whether it has been used, once the order has been placed and production has begun.
• Please double‑check all spelling, dates, artwork, and customization details before submitting your order. We are not responsible for customer‑provided errors.
• If a customized item arrives with a clear engraving error caused by us (not by incorrect customer input) or is damaged in transit, contact us within [5–7] days of delivery with photos so we can review and determine if a replacement or other remedy is appropriate.

5. Non‑Customized Lighters and Ashtrays

For lighters and ashtrays that are not customized or laser engraved:

• These items may be returned within 20 days of the purchase date.
• A 20% restocking fee will be deducted from any approved refund.
• The customer is responsible for all return shipping costs; we do not provide prepaid return labels for these returns.

Conditions for Return

To be eligible for a return of a non‑custom lighter or ashtray:

• The product must be in new, unused, and resalable condition.
• All original packaging, accessories, and inserts must be included and undamaged.
• Any signs of use, damage, modification, or missing components may result in denial of the return or an additional deduction from your refund.

Return Process

1. Contact us at [support email] with your order number and details about the item you wish to return.
2. If your return is approved, we will provide instructions for sending the item back.
3. You must ship the item using a trackable shipping method and retain proof of shipment. We are not responsible for lost or damaged return shipments.
4. Once we receive and inspect the returned item, we will notify you of approval or denial of your refund.
5. Approved refunds will be processed to your original payment method, minus the 20% restocking fee and any original shipping charges, within a reasonable time.

6. Incorrect, Damaged, or Defective Items

Even where returns are generally not accepted, we want to correct genuine mistakes and issues:

• If you receive the wrong item, or if an item arrives damaged or clearly defective, you must contact us within [5–7] days of delivery.
• Provide your order number, a description of the issue, and clear photos of the product and packaging.
• After review, we may, at our discretion:
  • Replace the item.
  • Offer store credit.
  • Provide a partial or full refund.
• We may require that damaged or incorrect items be returned or disposed of according to our instructions before a replacement or refund is issued.

7. Exceptions and Discretion

• We reserve the right, but are not obligated, to make exceptions to this policy in rare or exceptional circumstances.
• Any accommodation (such as a one‑time courtesy credit or replacement) does not waive or modify this policy for future orders.